Southwest Airlines The Highest Levels Of Emotional...

Southwest Airlines is known as one of the most caring and considerate companies. Since 1971, Southwest Airlines has prided itself in their exemplary customer satisfaction and family like approach to customers. American Airlines excels in many areas, but the ones that will be discussed are emotional intelligence, and cultural organization. More often than not, developing these areas are easier said than done. Emotional Intelligence is defined as the â€Å"ability to understand emotions and manage relationships effectively† (Pg. 76). Southwest Airlines displays some of the highest levels of emotional intelligence. For example, Dave Ridley (Senior Vice-President of Business Development) mentions that while a day at the airport can be stressful, â€Å"a gentle hand, a kind spirit, an extra effort going the extra mile† is what makes customers want to come back. This directly relates to emotional empathy. Emotional empathy is a branch of emotional intelligence and is defined as â€Å"the ability to feel what the other person is experiencing in a particular situation† (Pg. 81). The employees of Southwest Airlines use emotional empathy to identify those travelers who are having a stressful time and by exuding encouragement and kindness, the travelers feel more at ease. Employees being able to recognize signs of stress in their customers and being able to apply the right type and right amount of emotion (as dictated by the display rules), makes those travelers more satisfied with theirShow MoreRelatedDistinctions in the Customer Satisfaction Levels Between Southwest Airline Customors and Delta Airline Customers3467 Words   |  14 PagesSatisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that â€Å"airlines have work to do to improving customer satisfaction,† (AP, 2007). Delta Airlines ranked among the lowest and Southwest Airlines ranked among the highest in the surveyRead MoreBusiness Analysis : Emirates Group3084 Words   |  13 PagesIntroduction Emirates Group is one of the fastest growing airlines and the market leader in the Middle East. In recent years they have mainly focused on network expansion which may have compromised the attention that needs to be given to maintaining its high standards of customer service. Emirates as an airline first launched its services in 1985, with just 02 aircrafts and 02 destinations. The airline has gone through major transformations and partnerships and has grown its fleet and network.Read MoreBest article11361 Words   |  46 PagesrP CASE: HR-1A DATE: 1995 (REV’D. 04/05/06) SOUTHWEST AIRLINES (A) yo â€Å"The workforce is dedicated to the company. They’re Moonies basically. That’s the way they 1 operate.† —Edward J. Starkman, Airline Analyst, PaineWebber op Ann Rhoades, vice president of people for Southwest Airlines, was packing her briefcase at the end of a 17-hour day. Tomorrow was an off-site meeting with the top nine executives of Southwest Airlines. The agenda for the meeting was to review Southwest’sRead MoreServant Leadership3135 Words   |  13 Pagesto others, they also need to have the talent to be able to understand people and pay careful attention when they speak. Empathy- According to Daniel Goleman (2009), an internationally known psychologist, â€Å"empathy is the ability to understand the emotional makeup of other people.† Successful leaders use empathy in order to connect with their coworkers. Healing- In order to change and redevelop organizations servant leaders often have to nurse back to health entire groups, institutions, and companiesRead MoreOrganisational Behavioure23151 Words   |  93 PagesAfter reading this chapter, you should be able to: 1 Differentiate emotions from moods. 5 2 Discuss the different aspects of emotions. Discuss the impact emotional labor has on employees. 6 Identify the sources of emotions and moods. Discuss the case for and the case against emotional intelligence. 7 Apply concepts on emotions and moods to OB issues. 3 4 Describe external constraints on emotions. LEARNING 258 OBJECTIVES ROBBMC08.QXD.0132431521 Read MoreAccounting12656 Words   |  51 Pages ANS: F PTS: 1 DIF: Medium REF: 49 OBJ: 02-04 TYPE: application NOT: AACSB: Multicultural Diversity | Management: Individual Dynamics | Dierdorff Rubin: Managing decision-making processes 21. 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Considering both inside and outside candidates increases the likelihood you’ll find the right person for each job. The Idea in Practice Steps to effective recruiting: ANTICIPATE YOUR NEEDS Every two to three years review your high-level leadership requirements in light of your strategic business plan. Answer these questions: †¢ How many people will we need, in what positions, in the next few years? †¢ What will the organizational structure look like? †¢ What must our leadership pipelineRead MoreCoffee and Starbucks10899 Words   |  44 Pagesassets from its founders in 1987. The company had just 17 stores but would soon grow quickly and went public in 1992. Starbucks popularity soared as it opened coffee shops within Barnes and Noble bookstores. It also provided coffee for United Airlines and shops in Starwood hotels. The company s focus on quality and commitment to social causes and the community have made it one of the world s most admired businesses. Starbucks made the cutting-edge step of having its second Corporate SocialRead MoreDeveloping Management Skills404131 Words   |  1617 PagesSelf-Awareness 46 Self-Awareness Assessment 46 Emotional Intelligence Assessment 47 The Defining Issues Test 48 v Cognitive Style Indicator 52 Locus of Control Scale 52 Tolerance of Ambiguity Scale 54 Core Self-Evaluation Scale (CSES) 56 SKILL LEARNING 57 Key Dimensions of Self-Awareness 57 The Enigma of Self-Awareness 58 The Sensitive Line 58 Understanding and Appreciating Individual Differences Important Areas of Self-Awareness 61 Emotional Intelligence 62 Values 65 Ethical Decision Making and

The Age Of Turbulence By Alan Greenspan - 1310 Words

After reading â€Å"The Age of Turbulence† by Alan Greenspan, the memoir truly shows the significance of our economy in the United States. Alan Greenspan, who spent eighteen-years as the chairman of the Federal Reserve, showed great efforts to assure that America didn t experience an economic disaster. â€Å"Predicting the economic downturn that became the 1958 recession was my first forecast of the economy as a whole† (47 Greenspan). His mindset was constantly full of ideas that would make the economy more stimulated. Greenspan explains the history he has in government, other economic systems, and world issues that greatly affect the economy. He also made sure the rest of the world would grow in a way to make more opportunities for all. His main†¦show more content†¦The Federal Reserve has many jobs to accomplish such as moderating long term interest rates to increase investment. When the economy is performing strongly, the Feds will raise interest rates in o rder to â€Å"slow down† the economy. This may sound like a bad idea, but in reality it must be done to ensure that our economy stays in equilibrium. We do not want our economy doing too well but we do not want it doing too poorly either. When the Feds change the interest rates the banks that borrow money from the Fed get directly affected because the loaning price of the money either lowers or rises in response to the interest rates. On the other hand, when the Fed lowers interest rates, it means the economy is performing poorly. Lowering interest rates makes money more accessible for the banks to borrow. When the Fed tightens, the stock market tends to not perform well. â€Å"While the Fed had no explicit mandate to focus on the stock market, the effects of the run-up in prices seemed to me a legitimate concern† (175 Greenspan). To explain, higher interest rates creates a lower demand for stocks, causing stock prices to fall. Lower interest rates creates a higher dem and for stocks, causing stock prices to rise. When the demand for stocks fall, the demand for bonds will increase. Interest rates and bond prices are inversely related. This means that when interest rates rise, the demand for bonds fall. Alan Greenspan had a significant contribution to why our economy is the way it isShow MoreRelatedThe Age Of Turbulence By Alan Greenspan Sheds Light On1596 Words   |  7 PagesThe Age of Turbulence by Alan Greenspan sheds light on Greenspan s time as the chairman of the Federal Reserve as well as the present and future United States economy. Greenspan’s involvement in public life started with Richard Nixon’s campaign in 1967. He then went on to spend eighteen years serving as the chairman of the Federal Reserve Board for Presidents Ronald Reagan, George H. W. Bush, Bill Clinton, and George W. Bush from 1987 to 2006. In his memoir he teaches readers what the Federal ReserveRead MoreLeadership Qualities of Alan Greenspan1508 Words   |  7 PagesIntroduction Alan Greenspan spent five terms as chairman of the Federal Reserve. In that time, he helped shape this nation more than many people realize. In this leadership paper, I will be showing his leadership qualities in his early years all the way through today. I will also be showing what his past actions and spoken words have done to change things today even though he is out of the Board of Governors. It is best to start out at the beginning to learn more about this very articulate personRead MoreWashington And Permanent Representations Of The Real Players1118 Words   |  5 Pagesmodern an examination and investigation of monetary issues for this group of onlookers. A moment part of the book that should be called attention to is that it is a journal that is much similar to Alan Greenspan s diary, The Age of Turbulence: Adventures in a New World. In that book Dr. Greenspan not just talked about his years as leader of the Fed and the important strategies and political communications happening while there additionally his life. The peruser learns of his childhood includingRead MoreThe Age of Turbulence1703 Words   |  7 PagesThe Age of Turbulence The Age of Turbulence, Alan Greenspan’s classical piece of work, is written both on the basis of his personal life account, as well as a compilation of articles that put across his judgment and forecast of the global economic picture (Greenspan 14). This makes it essentially hard to place it as a textbook and at the same time a memoir of his political and economic life story. In his article, the author makes good use of time and a reflection of his past life experience. TheRead MoreBorder Security Deal Boosts Immigration Bill Prospects Essay2075 Words   |  9 PagesAlan, G., USA, T. (n.d): Border-security deal boosts immigration bill prospects. usa today. In this article, the author have related how to reinforce the U.S border from the inflow of illegal immigrants from Mexico and regularized those immigrants who already live in U.S .The worries that bill devoted be used to provide more manpower, fencing and technology on the border with Mexico is minimized. The U.S decision makers are divided about illegal immigration issue .One group decides to investRead MoreMacroeconomics Project6761 Words   |  28 Pageshigher agency premium leads to reductions in borrowing, investment, and spending, which lead to further contractions in the economy and greater reductions in net worth. It is a vicious cycle. Epilogue of Allan Greenspan, The Age of Turbulence: Adventures in a New World According to Mr. Greenspan, a significant contributor to the current economic downturn was indifference toward risk. The main manifestation of this indifference in the current situation was the subprime mortgage industry. If subprimeRead MoreEssay His 135 Week 9 Final Project3576 Words   |  15 Pagesdespite the turmoil of the Civil Rights Movement, the 1960s were anything but peaceful. The 1960s were especially unique in that so many children had been born in the years after WWII that now, in the 60s, they were becoming of age, thus the 60s are also known as the Age of Youth. Several general trends characterize the era: a vast counterculture and social revolution, typically youth rebelling like never before; increased attention to civil rights, feminism, the Vietnam War and the anti-war movementRead MoreRise and Fall of Lehman Brothers11214 Words   |  45 PagesBrothers became an important financial advisor and underwriter for many growing companies and established a number o f long-term relationships that are still active today. Economic expansion accelerated in the 1950s with the dawn of the Electronics Age, and Lehman Brothers arranged start-up financing for companies such as Litton Industries. The Firm also lent its expertise and advisory skills to Burlington Mills, Schenley Industries and American Export Lines. This period was also the beginning ofRead MoreMaster Thesis Topic18078 Words   |  73 PagesFinance, 57, 369-403 Master Thesis topic 27: Commercial Real Estate One of the factors shared by all real estate types is that their characteristics are very heterogeneous. It is difficult to compare prices for two office buildings because factors like age, size and maintenance level are very unlikely to be the same whereas identical locations can always be ruled out. It is possible to study the monetary value of heterogeneous property characteristics with the use of so called hedonic regression analysis

Development of the Adolescent Free Essays

Crystal Herring September 3, 2003 Mr. Boyleston English 101 Face it! Reality TV is here to stay. No matter what you do or which channel you try to derail you are eventually going run into to one of those shows that reals you in. We will write a custom essay sample on Development of the Adolescent or any similar topic only for you Order Now It’s something that keeps the TV audiences on the edge of their seats with their cliff hanger endings, displays of raw, unbridled emotions, and insane ways people behave for love, money and fifteen minutes of fame. Through the eyes of a classic example of a teenager growing up on MTV’s Real World, I see reality TV as an escape from the boring rigors of my own life to then in turn concentrate on omething more exciting and humorous. It’s clearly apart of our society, and many others also, that we as Americans thrive on these sort of sitcoms. When we think our lives are at their worst just watch a complete stranger having troubles and it is strangely comforting. Is quality entertainment infact watching people make complete fools of themselves for the soul cost of being on TV? Well, that is a question which is personally acquired. For me, eating bugs doesn’t validate my insecurities and make me feel that I am the bigger, stronger person. Personal acheivements and triumphs definately fill that void for me. So I agree that the producers of these shows can sometimes take them to extreme measures for ratings, but isn’t that the purpose? It’s a dog eat dog world, survival of the fittest. My response to this is I can simply choose to entertain myself with certain reality shows such as The Real World and hate Fear Factor. That is the beauty of it all. Don’t let one bad apple spoil the whole tree. Give a particular show a chance. You could find things in yourself you would personally like to change by seeing flaws in other people and watching this blunt form of reality can really make you realize what kind of eople you like. Reality shows are harmless, entertaining and clearly not going any where any time soon. When you have millions of public viewers watching a particular season finale that’s entertainment. So until our society doesn’t thrive on living vicariously through other’s lives, there’s no way that anyone can protest enough against rea lity TV to get rid of this type of mass entertainment. Anti-reality show viewers would have to convince the entire United States of America and many other countries that reality TV is degrading and frivolous. And that, you see, is another show all together. How to cite Development of the Adolescent, Papers

The Process free essay sample

July is forever pink. Three is eternally green. Sunday is unquestionably yellow. The morning is always lavender. I cognitively associate words and themes of the world around me with color, although for seventeen years I had no idea why. Despite how intrigued I am by color, I only began to understand its significance this past summer when I entered a studio at the Art Institute of Chicago and picked up a paintbrush. Ill never forget the words. I was staring head on at the model posing in front of me, slightly uncomfortable at the prospect of painting a nude man, when my teacher uttered, Squint your eyes and concentrate. I later realized he was actually teaching me how to begin painting from life. The more I listened to his words, jumbled up in a mixture of art and philosophy, the more I began to understand what he was really saying. We will write a custom essay sample on The Process or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page My eyes began to perceive nuances of both chiaroscuro and color intensity on the nude man. It was bizarre how a certain confidence crystallized within me as my vision of the man grew more distant and hazy. The mans outline was of no value to me. How could I paint him precisely, anyway? His body was natural, inclined to move, and perhaps that would be the very beauty of painting him. I mixed my palette for a good twenty minutes. The palette began with six classic colors and ended with over twenty unidentifiable colors. Right before touching the bristles of the paintbrush to the unsoiled canvas, I felt a little hesitant, like I always did before beginning a painting or for that matter any creative endeavor. But as I began to paint, I also felt a willingness to defy any previous anticipations of what my piece had to become. The first strokes were bold and unrestrained. The canvas bled with color. I began to feel a connection with my subject almost immediately. Vincent Van Gogh would have been proud. Im not sure how many times I encountered him in my life, but it began when I set sight on his still life, Sunflowers. Van Gogh was pure genius. His painting Sunflowers was no still life; it always seemed alive. The overlapping strokes and texture brought a liveliness and emotional dimension to the painting for me. I wanted to be Van Goghs disciple, awake and ready to learn the art of painting through emotion. When I paint I am at a place in my life where nothing else even comes close. Results are no longer my goal; it is simply the process that matters. Placing the paintbrush to the canvas becomes just as satisfying to me as the end result. It is through painting that I peacefully walk away from the overwhelming chaos of my everyday life. And it is through painting that I have learned to redefine my definition of success. Painting consumes me, but in such a way that I am constantly rejuvenated. * * * Nine hours later my painting was complete, or so it seemed. I had painted fearlessly, but I had also severely underestimated what nine straight hours of painting could do to me. After just one day in the studio, I felt like I had already begun a personal journey of correlating art to life. An artist was simply not a creator of his or her own craft, but a thinker and communicator. An artist spoke what could not be spoken. And an artist became an artist the moment he or she decided. Before that day in the studio, I hadnt the slightest confidence to call myself an artist. I was just another student who happened to enjoy art. Today, however, I realize that I have always been an artist.